Privacy Policy

Introduction

c444 is committed to protecting the privacy and security of our users across Bangladesh. This Privacy Policy explains in clear terms what personal information we collect, how we use it, how we protect it, and the choices you have regarding your data. Whether you are playing slots, placing cricket bets, or exploring our live casino offerings, your privacy is a fundamental part of the c444 experience.

This Policy applies to all users who register, visit, or interact with c444 through any device, including mobile phones, tablets, or desktop computers. It covers our website, mobile-optimised platform, and any associated services. By continuing to use c444, you acknowledge that you have read and understood this Privacy Policy in its entirety.

We reserve the right to amend this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When changes are material, we will notify registered users through the platform or by email. Your continued use of c444 after any updates constitutes your acceptance of the revised Policy.

Information We Collect

c444 collects personal information in two primary ways: information you provide directly and information collected automatically when you use our platform. The categories of data we may hold include the following:

• Account Information: Full name, date of birth, username, email address, and mobile number provided during registration. This data is essential for identity verification and account management.
• Financial Data: Transaction records including জমা and উত্তোলন amounts, bKash or Nagad account references, and betting history. We do not store full payment card numbers on our servers.
• Technical Data: IP address, browser type, device model, operating system, and session data collected automatically when you access c444. This helps us optimise performance and detect fraud.
• Usage Data: Games played, pages visited, time spent on the platform, and feature interactions. This data allows us to personalise your experience and improve our product.
• Communications Data: Messages you send to our customer support team, feedback submissions, and any correspondence related to your account or gameplay at c444.

How We Use Your Information

c444 processes personal data for legitimate purposes only. We do not use your data in ways you would not reasonably expect. Specifically, your information may be used to:

• Create and manage your c444 account, verify your identity, and process KYC requirements where applicable.
• Process জমা and উত্তোলন transactions securely via bKash, Nagad, Rocket, and other supported payment methods.
• Deliver personalised game recommendations, স্বাগত বোনাস offers, and promotional communications you have opted into.
• Monitor platform activity to detect and prevent fraud, money laundering, underage gambling, and other prohibited behaviour.
• Improve and optimise the c444 platform, fix bugs, run A/B tests, and develop new features based on aggregated usage insights.
• Respond to customer support enquiries, resolve disputes, and maintain records as required for our responsible gaming commitments.

Cookies & Tracking Technologies

c444 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse platform traffic. Cookies are small text files stored on your device when you visit c444. They do not contain personally identifiable information on their own but may be linked to your account data when you are logged in.

We use strictly necessary cookies (required for the platform to function), functional cookies (to remember your settings and preferences), and analytics cookies (to understand how users navigate c444). You may disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of some platform features.

Data Sharing & Disclosure

c444 does not sell, rent, or trade your personal information. However, we may share data in limited, defined circumstances with the following categories of parties:

• Payment Processors: Third-party payment partners such as bKash, Nagad, and Rocket receive only the transaction data strictly necessary to complete your financial transactions. These partners operate under their own privacy standards and are contractually bound to protect your information.
• Service Providers: Technology partners and service providers who assist c444 in delivering its platform — such as cloud hosting, fraud detection, and customer support tools — may access data solely to perform their contracted services and are prohibited from using it for any other purpose.
• Legal Requirements: We may disclose your information when required to comply with applicable laws, court orders, or government authority requests. We will only share the minimum data necessary in such situations and will, where legally permitted, notify you of any such disclosure.

In all cases, data sharing is governed by strict contractual safeguards and data processing agreements. c444 remains responsible for ensuring that any third party receiving your data handles it in a manner consistent with this Privacy Policy.

Data Security

c444 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls limiting who within c444 can view sensitive data, regular security audits, and strict internal data handling policies.

While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect any unauthorised activity on your c444 account, please contact our support team immediately at [email protected]. We have a defined incident response procedure and will investigate and respond to all credible security concerns promptly.

Data Retention

c444 retains personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Account data is typically retained for the duration of your active membership plus a reasonable period thereafter, to comply with financial record-keeping requirements and to resolve any outstanding disputes.

When your personal data is no longer required, c444 will securely delete or anonymise it in accordance with industry best practices. You may request early deletion of your data by contacting us directly, subject to any legal obligation we may have to retain certain records.

Your Rights

As a user of c444, you have specific rights in relation to your personal data. We are committed to honouring these rights in a timely and transparent manner. Your rights include:

• Right to Access: You may request a copy of the personal data c444 holds about you at any time. We will provide this information within a reasonable timeframe.
• Right to Rectification: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to any legal obligations c444 has to retain specific records.
• Right to Object: You may object to c444 processing your personal data for direct marketing purposes at any time. Upon receiving your objection, we will cease that processing immediately.
• Right to Data Portability: Where technically feasible, you may request that c444 provide your personal data in a structured, commonly used, and machine-readable format so you can transfer it to another service provider.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We aim to respond to all such requests within 30 days. Identity verification may be required before we can process your request.

Third-Party Links

The c444 platform may from time to time reference or display content relating to third-party providers such as game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi) or payment partners. c444 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external services you choose to engage with independently of c444.

Children's Privacy

c444 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a person under 21 has provided us with personal information, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe their child may have registered on c444 should contact us immediately at [email protected].

Changes to This Policy

c444 may update this Privacy Policy periodically to reflect changes in our data practices, the services we offer, or evolving legal requirements applicable in Bangladesh. We will post the revised Policy on this page with an updated effective date. For significant changes, we will provide additional notice to registered users via email or an in-platform notification.

We encourage you to review this Privacy Policy regularly to stay informed about how c444 protects your data. If you have questions about any changes to this Policy, you are welcome to contact our support team for clarification before continuing to use the platform.